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Terms & Conditions

Check-in

Normal check-in time is from 15:00 to 17:30, but every effort will be made to accommodate earlier or later check-ins (if arranged in advance). It is however possible to drop off luggage prior to check-in if desired.

Check-out

Checkout time is 10:00am. Please tell us in advance if you require a later checkout and we will do our utmost to accommodate your request.

Room keys on arrival

During normal working hours room keys are handed over to the guest after payment and administration. Special arrangements for key collection must be made for late arrivals.

Please contact the receptionist to make arrangements – contact details at the bottom of the page.

Room keys on departure

On arrival the receptionist gives guests details on how to return their room keys when they leave.

Please close the main front door completely when leaving.

In the event that keys are not returned after check-out, we request that you contact the receptionist to make arrangements for the keys to be returned.

Lost key or damage to locks

The cost of replacement for lost room keys or damaged locks is applicable and a total amount of 10,000 HUF for lost keys and 30,000 HUF for lock replacement is to be paid by the guest immediately.

Booking, Rates & Payments

For children under 6; accommodation is free of charge if the child shares the same bed as their parents.

A 6–18 éves gyermekeknek teljes árat kell fizetni.

You must be 18 years or over to make a booking with us and you must be 16 years or over to stay alone.

If a customer arrives at the hotel and is under 18 years of age, the customer will not be permitted to stay alone.

Room rates include VAT and tourist tax.

The rates are stated on the website and their payment methods are: “Per person per night” for dormitory beds or bring your own tents and “Per room per night” for all other room types.

There are three methods of booking & payment:

  1. Online booking using PayPal to checkout.
  2. Online booking using credit card to checkout (SimplePay).
  3. Online booking by choosing to send a bank transfer using the bank information provided.

A 50% deposit fee is required when booking, the remaining amount is to be paid upon arrival and before receiving the room keys. Payment upon arrival can be paid in cash or by credit card.

Payment of booking deposit fees by bank transfer must be received within one week from the date that the booking was made. If payment is not received within this time, the booking will be canceled.

We reserve the right to terminate any booking made where we have been unable to successfully receive payment from the customer on the date of payment being due.

Cancellations, amendments, refunds and no shows

There are no refunds for early departures.

For a full refund, cancellations or amendments to your booking must be completed 5 days before the day of your original check-in date. Any cancellation done under 5 days before check-in date will not be refunded.

If you do not arrive at the guesthouse on the scheduled date of arrival, you will be deemed to be a ‘no show’ and your booking will be cancelled and in accordance with our cancellation policy no refunds will be made and full payment will be charged.

Termination Policy

We reserve the right, at our discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behavior or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute such termination).

In such circumstances any outstanding account must be settled, no refunds will be made.

Maximum occupancy

You must not exceed the maximum specified occupancy for the room type which you have booked. The maximum occupancies are set out below. In the event that your tour group is larger than that for which your original reservation was made; you must speak directly to the receptionist to confirm the availability of any spare beds. We do not permit people under the age of 16 years to stay in our guesthouses alone. You must not leave any children under 16 years old unattended in any rooms or public areas at any times.

Double rooms 2 adults; or 1 adult and 1 child (under 18)

Triple rooms 3 adults; or 2 adults and 1 child (under 18) 1 adult and 2 children (under 18)

Single rooms 1 adult only

Dormitory bed 1 adult; or 1 child (when accompanied by an adult staying in another bed in the same room)

Small tent 2 adults; or 1 adult and 1 child (under 18)

Large tent 4 adults; or 3 adults and 1 child (under 18); 2 adults and 2 children (under 18); 1 adult and 3 children (under 18).

Smoking, Intoxication and Meat Products

Smoking is completely forbidden in the entire Krishna Valley area; inside any of the guesthouses or their grounds. Consuming intoxicants of any type (drugs and alcohol) is completely forbidden in the entire Krishna Valley area; inside any of the guesthouses or their grounds. Meat, fish and eggs are completely forbidden to be stored or consumed in the entire Krishna Valley area; inside any of the guesthouses or their grounds.

Personal conduct

Our guesthouses are facilities for spiritual seekers, therefore we request all guests to follow these basic principles whilst staying with us:

  1. No meat eating, including eating fish or eggs on the properties. (Also please do not bring these items in to the guesthouses)
  2. No gambling, online or offline.
  3. No intoxication, including smoking, drugs or alcohol.
  4. No sexual activity.

Guest rooms

Please do not use flammables for heating, cooking or the like, e.g. clothing irons, candles, etc, in the guest rooms or corridors without the consent of the receptionist.

Cooking, eating and storing food in the rooms is not allowed.

Please do not use the guest rooms for business activities or for any purposes other than basic accommodation use, without the consent of the receptionist.

Valuables, security and storage

The management is not responsible for lost items. Please lock all doors when you leave.

Although the guesthouse management takes steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own safety and security.

Keep rooms locked at all times when absent.

Guesthouse security and property

You must not bring any potentially hazardous or otherwise dangerous items onto our premises.

You must not damage or interfere with any items belonging to us or we will be forced to terminate your booking. You must bring any damage to our guesthouses or property to our immediate attention. We may either (at our sole discretion) request the immediate payment of a reasonable charge to recover the cost of any damages caused by you during your stay or, instruct a third party to contact you, at a later date, after your stay to recover the costs for any repair, replacement or specialist cleaning which we incur in case of damage to our guesthouse or property caused by you. At your request, we can send a breakdown of these costs to the address used for your booking.

Cooking equipment including but not limited to microwave ovens, fridges, deep fat fryers and toasters must not be operated by you in the guesthouse. We provide a toaster oven in the comman kitchen at the Kamala guesthouse. Water boilers can be provided for the rooms upon request.

Parking areas

Parking is available free of charge for all guests.

Gurudeva Bhavana guests must park in the Gauranga square in front of the temple and are not permitted to park next to the accommodation.

Temporary parking next to the accommodation for a maximum of 20 minutes is possible e.g. in the case of unloading luggage from a vehicle, before parking in Gauranga square.

Kamala guesthouse guests can park in front of the accommodation or in the courtyard next to the building.

Do not leave any valuables inside your car while it is parked. We do not take responsibility for the loss or theft of any such articles while your car is parked.

Toilets

Please do not put into the toilets, in any guesthouse; cotton buds, tampons, sanitary pads or any other material, other than toilet paper. Guests will incur an additional charge for any blockage caused.

Respect to other guests

The use of TV’s, smartphones for watching videos or listening to music and radios are not permitted in any of the guesthouses.

Please avoid making noise or disturbing the other house guests, musical instruments, and/or any other source of amplified sound shall be played at a volume that may not disturb or annoy other guests.We also request the guests to restrain from making any noise outside the building, in the courtyard or directly in front of the building.

If we receive complaints, you will be given a warning. Further complaints may result in the termination of your stay. We reserve the right to end a reservation if a guest becomes a disturbance/nuisance to others including management. Please respect the guesthouses and their occupants.

Pets and Guide dogs

Pets are not allowed in any of the guesthouses.

Facilities for guests bringing guide dogs and hearing dogs are limited to the Kamala guesthouse – they may be brought free of charge; please notify the receptionist in advance if you are intending to bring such dog(s) with you. See the contact details at the bottom of the page.

Our Liability

We will only be liable for losses which occur directly from our non-compliance, non-performance or negligence with regard to our duties as a provider of accommodation and related services under the applicable legislation(s).

We will not be liable for any losses which occur outside of our duties as a provider of accommodation and related services by the terms stated by us. We will also not be liable for any losses which were not reasonably foreseeable to both parties when the contract e.g. booking was formed. Loss is foreseeable in the event that it is either obvious that it will happen or if, at the time the contract was made, both parties knew it might happen for example if you clearly stated it to us during the booking process.

We will not be liable for unattended minors.

We want to provide a safe and secure environment for your stay and where necessary we will take appropriate security measures. If an incident occurs during your stay resulting in theft, loss or damage of your property we will carry out an internal investigation. If we do not feel certain that your property was stolen, lost or damaged through any fault of ours, our staff or agents we will not be able to accept liablility for the event.

Your Liabilities

We will hold you responsible for any damage or loss caused to our property by your acts or omissions, accident or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear are excluded.

Please report any accidents or incidents to the guest house management in connection with any property damage.

General incapacity

Venu Kft guesthouses cannot be held liable if any of the following events or conditions prevents the guest house from fulfilling its obligation to guests. However, the guest house will take necessary steps to minimize disruption and discomfort to guests under these conditions:

  1. Unanticipated interruption to electricity, water, wifi, sewage to and from the guest house;
  2. Fire, frost, flooding, wind or any other climate-related event of major force.

Environmental Policy

The Krishna Valleys / Venu Kft guesthouses are dedicated to the protection of our planet’s resources and we would encourage our guests to help us by:

  1. Switching off lights when not in use;
  2. Ensuring that taps are always turned off after use;
  3. Avoiding the unnecessary use of waste paper – just use what is needed!
  4. n
  5. We will sort the recyclable rubbish collected from guest rooms i.e. paper, plastic, metal and glass.

We thank you in advance for your comprehension and co-operation.

Privacy Policy

Your personal information is used solely for booking your accommodation and keeping in contact with you. Your personal information will not be shared, sold or released to anyone else, and is protected in a secure online environment.

When you pay by credit card you acknowledge that your personal banking data, e.g. card number, expiry date, cardholder name etc. will be stored in the user account of Vénu Kft (H-8699 Somogyvámos Fő u. 38.). The user database of krisnavolgy.hu will be handed over to OTP Mobil Ltd. and is trusted as a data processor. The data transferred by the data controller are the following: your name, e-mail, phone number and billing address. The nature and purpose of the data processing activity performed by the data processor in the SimplePay Privacy Policy can be found at the following link: http://simplepay.hu/vasarlo-aff

Cookies

The Krisnavolgy.hu website uses cookies on our webpages in the following ways:

  1. To maintain your session and required details when you browse the Krisnavolgy.hu website During account registration and during the booking process (session cookie)
  2. Collect website usage data for statistical/analytics purposes (analytics cookie)
  3. direct you to the correct landing page based on your geo-location (geo-targeting cookie)

You may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. The Krisnavolgy.hu website will not function properly if cookies are disabled.

Wi-Fi access

There is access to free WiFI in all guesthouses. Guests to our camping grounds are welcomed to use the terrace for Internet access.

Under no circumstances may you use our Internet services for illegal activities.

If in the event of no WiFi being available for any reason, we will try to restore the service as quickly as possible.

We will not be liable for any loss or damage due to Wifi outage or network outage.

Questions

Most common questions are answered in the FAQ section of the website. Please check there first to see if we can answer your question. If you still need to contact us, please use the contact info provided at the bottom of the page.

Feedback and Complaints

We are open to feedback and constructive complaints. Please feel free to contact us by using the contact info at the bottom of the page. You can also contact the receptionist during your stay with us. We will not accept complaints from any third party, be it a resident on the farm or one of the temple tour guides. If you wish that your complaint be addressed please contact us directly with your concern.